Order a hard copy replacement certificate

Primary ITO does not issue more than one hard copy of your qualification certificate. However, if you require an updated certificate, you can order one on this page.


You can order a replacement if:

  • you have legally changed your name
  • your original certificate has been
    • lost
    • stolen
    • destroyed
    • damaged

The processing time varies depending on the request.

Replacement certificates cost NZ$35 (including GST and postage & handling) each.

If you have changed your name

If you are requesting a replacement certificate due to a change of name, certified documentation showing your new legal name will need to be submitted with your order.

Format of replacement hard copy certificates

Your replacement certificate may be different to your original certificate. Replacement certificates are issued in the current format.

Signatories to the replacement certificate may be different from those on the original.